Frequently Asked Questions

Q: How do I register for the e-conference?
A: Please send an email to HIP[@]aed.org (remove brackets first) requesting to participate. You will then be sent your unique login name and password to access the discussions.

Q: Is there a specific agenda for contributions, or is it a more open approach?
A: The e-conference has a very open format. Contributions should be based upon the theme posted in the discussion forum and may aim to address the key questions identified for the theme. There is however no set order in which topics should be discussed - participants can begin new discussion threads or comment on existing dialogues at any time.

Q: I received a login name and password for an email address I share with other colleagues. How can I get my own personal login?
A: Please send an e-mail with your name and the e-mail address you would like to use instead to HIP[@]aed.org (remove brackets before sending).

Q: Why am I not getting any messages?
A: Your e-mail address might be listed wrong, your message notifications may be turned off, or your spam filter might block the messages.

After login, you will see your name at the bottom of the left-hand menu. If you hover your mouse over your name, you should see your e-mail address as it is listed. Contact us if this e-mail address is not correct.

Initially, the notifications should have been on, but you can check this by clicking on the link 'Notification settings' in the left-hand menu after you log in. The folder of the e-conference should be listed there, if not you can add it.

If both the e-mail address and the notifications settings are checked, you may check with your local ICT person on the spam filter, and to find out how you can receive the e-mail messages.

Q: How do I turn off the message notifications?
A: Go to http://www.hip.watsan.net/notification/settings and log into the website using the login and password you received via e-mail. Click the box next to the forum and press 'remove'.

Q: I lost the e-mail with my login and password... what should I do?
A: Go to the login page and press the button 'Forgot your password'. Enter your email address and you will receive a message with your login name and a new password

Q: How do I change my password?
A: Log in to the website and click on the "Change password" link at the bottom of the left-hand menu.

Q: Can I just check in periodically and read the string?
A: You can always turn off message notifications (see earlier question) and return to the website periodically to read the discussions. Discussion threads with new messages posted are posted at the top and the date of the last message is displayed next to the title.